Reimagining NDIS Support Together

Day to day, the work looks like the hands-on support you already know - personal care, community access, whatever your participants' plans call for - but you're building and managing your own participant relationships rather than being rostered by someone else. You decide who you work with, when, and how your week is structured.

You get full access to Intentio, FIShR's purpose-built NDIS software - live scheduling, daily reports, incident reporting, and compliant invoicing and claims, all in one place, so the admin side doesn't eat into time you could spend with participants. You'll have access to over 120+ training modules to keep building your skills, and every handover note is reviewed by senior FIShR staff, with ongoing coaching available whenever you want it - not because you need supervising, but because a second set of experienced eyes is genuinely useful.

• A valid NDIS Worker Screening Check

• Your own ABN, as ISW operates as a business-to-business arrangement

• Public liability and professional indemnity insurance, held in your own name as the ABN holder — FIShR tracks your certificate of currency so it never lapses unnoticed

• Relevant sector experience — there's no fixed threshold; we talk through your background individually when you apply

• Ongoing compliance with FIShR's policies, procedures and governance standards, including the NDIS Code of Conduct

ISWs are independent contractors and business partners, not FIShR employees. FIShR pays your workers compensation and superannuation directly as part of the arrangement, while public liability and professional indemnity insurance sit with you as the ABN holder.

Many ISWs build a genuinely independent business here and stay exactly where they are - there's no requirement to move on. But if you're ready to lead a team rather than just your own caseload, Coordinator of Supports is the next step.

How is ISW different from being a Support Worker?
As a Support Worker, you're an employee working under a coordinator's supervision. As an ISW, you're an independent contractor with your own ABN, matching your own participants and negotiating your own rates.

Can I set my own rates?
Yes - rate negotiation is part of the ISW model, unlike the Support Worker role.

What support do I get from FIShR if I'm technically independent?
Full access to Intentio for scheduling, reporting and invoicing, 120+ training modules, and ongoing coaching from senior FIShR staff - independence doesn't mean going it alone.

Do I need my own insurance?
Yes - as an ISW, you hold your own public liability and professional indemnity insurance under your ABN. FIShR pays your workers compensation and superannuation directly, but PI/PL sits with you, with your certificate of currency tracked on our systems.

How much experience do I need?
There's no fixed minimum - we assess this individually based on your background. Get in touch and we'll talk it through.

What policies do I need to follow as an ISW?
As a business partner operating under FIShR's NDIS registration, you're expected to comply with FIShR's policies, procedures and governance standards, including the NDIS Code of Conduct - the same standards that keep FIShR's registration, and your ability to work under it, intact.

Is ISW the right fit for me?
ISW suits you if you've already built real experience as a support worker and you're ready to run things your way - choosing your own participants, setting your own hours, and being accountable for your own business rather than someone else's roster. It takes more than wanting independence, though: you're managing your own ABN, your own insurance, and your own workload, so it suits people who are organised and comfortable with a bit of admin, not just people who want to escape supervision. If you'd rather have a coordinator handle the scheduling and admin side while you focus purely on support, staying a Support Worker is the better fit. But if you've been doing the hands-on work and thinking "I could run this myself," this is that next step.