Reimagining NDIS Support Together

Lead your own team, with real ownership

As a Coordinator of Supports, you build and run your own team of support workers - with genuine ownership of outcomes, not just hours logged. This is for people who've done the hands-on work, know what good support actually looks like, and are ready to build relationships, not manage numbers.

Is Coordinating Supports the right fit? COS suits you if you've already done the hands-on work, know what good support actually looks like, and you're ready to take on the responsibility of running a team, other people's work, their handover notes, their wellbeing on shift. It's a genuine step up in responsibility: you're accountable for outcomes across every participant your team supports, not just your own. It suits people who lead well, who'd rather build relationships than manage numbers and who want real autonomy to take on what comes with it. It's not the right move if you're still building your own hands-on experience, or if what you actually want is more independence for yourself rather than responsibility for others - that's ISW, not COS. But if you've been the steady one on a team, the one others already turn to, this is where that instinct becomes the job.

  • Day to day, you'll be coordinating supports aligned to each participant's plan and goals, building and managing your own team of support workers, overseeing handover notes and day-to-day delivery, and developing individualised plans - including emergency and back-up planning - for the participants in your care.

  • Full access to Intentio for live scheduling, incident reporting, and compliant invoicing across your whole team. You'll have access to 120+ training modules, and ongoing coaching and mentoring from senior FIShR staff with over 35 years of sector experience - genuine investment in your business, not just compliance checking.

    • A valid NDIS Worker Screening Check

    • Your own ABN, as CoS operates as a business-to-business arrangement

    • Relevant sector experience — there's no fixed threshold; we talk through your background individually when you apply

    • Ongoing compliance with FIShR's policies, procedures and governance standards, including the NDIS Code of Conduct

  • COS partners operate as an established business entity, not FIShR employees. As a COS, you hold your own insurances - including workers compensation, public liability and professional indemnity - reflecting your standing as an independent business, not a sole contractor.

  • What's the difference between an ISW and a COS?
    An ISW manages their own caseload independently. A COS goes further — building and leading an entire team of support workers, employed by the COS's own business entity, with full coordination of supports across multiple participants.

    Can I negotiate my rates as a COS?
    Yes - like ISW, rate negotiation is part of the COS model.

    What support do I get running my own team?
    Full Intentio access across your team, 120+ training modules, and ongoing coaching from senior FIShR staff - the same infrastructure and governance that lets you focus on people, not paperwork.

    Do I need my own insurance?
    Yes - as a COS, you hold your own insurances, including workers compensation, public liability and professional indemnity, consistent with operating as an established business entity rather than an employee or sole trader.

    Why does COS need a business entity rather than just an ABN?
    Running a COS means leading a team and holding real responsibility for outcomes - that's a bigger undertaking than an individual contractor arrangement, so it's structured as an established business entity rather than a sole-trader ABN. If you're not sure what this means for you, we're happy to talk it through.

    How much experience do I need?
    There's no fixed minimum - we assess this individually based on your background. Get in touch and we'll talk it through.

    What policies do I need to follow as a COS?
    As a business partner operating under FIShR's NDIS registration, you're expected to comply with FIShR's policies, procedures and governance standards, including the NDIS Code of Conduct - the same standards that keep FIShR's registration, and your ability to work under it, intact.

    Do I employ my own support workers?
    Yes - as a COS, your support workers are employed by your own business entity, not by FIShR. You hold the employer responsibilities, including their workers compensation and insurance, as part of running your team.